Nearly 85% of customers begin the purchase process on one device before finishing it on another, which is why omnichannel needs to be considered in today’s competitive market. With an accelerated change in the retail industry, organisations are welcoming the new world of omnichannel retail. It is no more about online versus offline, but now it’s omnichannel, and it’s here to stay. Omnichannel strategy lets shoppers toggle between different means for reaching out to the business, which in turn provides a completely seamless and integrated shopping experience for the customer.
We have understood why a brand needs omnichannel solutions and what are the problems that today’s brands are facing, now let’s discuss five tips which are useful in efficient omni channel distribution.
1. Choosing the right technology solutions: With global competition and omnichannel operations, brands need the right technology scales according to their needs which are responsive in solving modern-day needs and also helps them in staying ahead of the market. In today’s competitive market, modern-day solutions help brands in maintaining online and offline platforms so that they don’t lose in-store consumers in the process of satisfying the needs of online consumers. By leveraging omnichannel commerce technology brands can enable visibility, communication, planning, analysis, simulations, and execution.
2. Automation: Another essential component that you need to implement is an efficient Automation system, as some of the brands are still using traditional, outdated systems for automation. These processes can lead to inefficiencies and inconsistencies, as running a business means that you have to deal with a high volume of sales orders every day and brands need to hire or train staff every time they add a new channel of sales. To enhance productivity and stay ahead of the competitive world, brands need to automate repetitive functions, which will have a positive effect on cost reduction. Automation can reduce 25-40% costs on average per order on daily onboarding and other related tasks
3. Visibility: If brands do not have the proper visibility, as to where their inventory is, whether they sit in a store or at a distribution centre, how can they make proper decisions relating to order fulfilment and where they should place inventory. The only way to intelligently make decisions and prevent fulfilment options from causing stock-out situations is by having proper visibility over inventory and other operations.
4. Returns Management: According to a study by Forrester “around 86 per cent of customers expect to be allowed to return online orders in the store” which makes it difficult for the brands to handle return and refund. By using intelligent commerce strategy, brands can make their customers have delightful buying and return experience, whether they make the purchase from the store, online or any other platform.
5. Order Management: Efficient order management system can help the brand in making sure whether the customer purchases are effectively handled, prepared to pick up or delivered. Having a well-functioning automated order fulfilment system is crucial, as it can help in cataloguing, listing, inventory update, order fulfilment, etc. which will reduce shipping costs while still meeting your customer’s expectations.
With an increase in the number of sales, the retail operation becomes more and more complex. Brands need to tackle it by managing products across channels, aligning inventory and delivery, Customers often feel let down when they don’t have what they’re looking for. This makes it difficult to reduce costs and to satisfy the demands of customers. Brands can overcome this issue by updating new management which is better suited for today’s competitive market. To get started click here
Vdezi is now Eunimart
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